We'd like to make sure your experience on the Culbreth-Walker, Inc. site is a pleasant and productive one.

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. THESE TERMS AND CONDITIONS MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THIS SITE. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN DO NOT USE THIS SITE. TERMS AND CONDITIONS

PRODUCT WARRANTY

Culbreth-Walker, Inc. prides itself at providing the best quality products and service. Culbreth-Walker, Inc. warranties that all the products it sells are free from manufacturing defects. Any defective product received by the end user will be exchanged for a non-defective, identical product; or money back at Culbreth-Walker, Inc. discretion. This offer is limited to the duration and parameters of the manufacturer's warranty; and applies to the product only. Culbreth-Walker, Inc. is not liable for any other expense - shipping or otherwise - incurred by the end user for exchanging a product. Culbreth-Walker, Inc. does not warrantee that a product will meet all the specific needs of its end user; nor that a product will perform beyond or outside the intended use of its design. Culbreth-Walker, Inc. is not responsible for occasional typographical errors on the website. Manufacturers' order processing time and product availability are beyond the control of Culbreth-Walker, Inc. Any projected shipment dates provided by Culbreth-Walker, Inc. are estimates only. Culbreth-Walker, Inc. cannot be responsible for the date a product actually ships out of the manufacturer's door. Culbreth-Walker, Inc. also cannot be responsible for damage a product incurs while being shipped to the end user. In keeping with good customer service, Culbreth-Walker, Inc. will assist its customer in pursuing a remedy with the carrier in whose custody a product was damaged or with the manufacturer who shipped the product. However, such remedy is solely at the discretion of the carrier or manufacturer.

RETURN POLICY

Due to the nature of our business, Culbreth-Walker, Inc. maintains an "all sales are final" policy. A return will only be accepted up to the duration and parameters of the manufacturer's warranty for exchange or repair if a product is found to have a manufacturing defect. The end user needs to acquire a Return Authorization from Culbreth-Walker, Inc. The defective product then needs to be shipped in its original packaging to the location provided by Culbreth-Walker, Inc. No return shipments will be accepted by Culbreth-Walker, Inc., or by the manufacturer of the defective product, without the original packaging and Return Authorization. Orders cannot be returned or refused once they have shipped, except when received damaged and claim has been recorded and signed by the freight company's driver.

In some cases the sales department at Culbreth-Walker, Inc. may arrange an exchange with the manufacturer for an alternative product. Once it is received in satisfactory condition by the manufacturer, the original product will be refunded, minus a restocking fee up to 30%, and the end user will be billed for the replacement product. The original product must be returned in "As New" condition, in the original packaging and with a Return Authorization provided by Culbreth-Walker, Inc. Any returned item that does not meet all three conditions will be considered the property of the end user; and will be shipped back to the end user at the end user's expense. No credit will be provided for any product returned that does not meet all three conditions. Additionally, Culbreth-Walker, Inc. reserves the right to charge an additional 5% fee on all canceled orders, if the order has already been processed. Credits are issued in the form of Culbreth-Walker, Inc. store credit and must be used within 12 months from the date of the credit. This credit can be used towards future purchases with Culbreth-Walker, Inc. within the timeframe specified above. Absolutely no returns on parts and/or supplies are allowed.

Culbreth-Walker, Inc.'s web site is currently provided free-of-charge to users who agree to abide by the terms and conditions of this Agreement. Culbreth-Walker, Inc. reserves the right to change the nature of this relationship at any time, and to revise these guidelines and Terms and Conditions from time to time as Culbreth-Walker, Inc. sees fit. Users who violate the terms of this Agreement will have their access canceled and they may permanently be banned from using the Site and any interactive services. Users should check these terms and conditions periodically. By using the Site after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them. Entering the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site.

PAYMENT METHODS

ORDER PROCESSING

Due to the nature of our business, credit cards will be charged upon placing an order. Once credit card payment has been secured, the order will be submitted to our warehouse for processing.